Returns, Cancellations & Refund Policy

Returns, Cancellations & Refund Policy for Grocery Customers – Flipkart Wholesale

1. Order Cancellations:

• Customers can cancel a complete order before it gets delivered for a full refund + Shipping fee refund. For non-prepaid orders no refund is applicable.
• Order will get cancelled either if the customer is not able to receive the orders even after two delivery attempts, or the customer address is incorrect.
• Delivery for all shipments will be an open box delivery. Customers need to check the shipment for any missing products/visible damages at the time of delivery and can refuse to accept and/or reject those items in the order.

2. Returns

The returns policy is divided into two segments:

1. Return Creation, Eligibility:

   • Customers can return items/orders within three days of the delivery of an order.
   • Customers can create only one return request per order. Hence, customers are requested to create the return request pertaining to an order in one request.
   • Customers can create a return request by contacting customer support. All the details required by the customer support should be provided for a return request to be created successfully.
   • Customers can create a return request for the following reasons:
     1. Product Quality Unsatisfactory
     2. Product / Packaging Damaged
     3. Product nearing expiry
     4. Expired product delivered
     5. Wrong Product delivered
     6. Incorrect quantity delivered

2. Return Pick-up & Scheduling:

   • Once the return request has been created, the pick-up for the return items will be scheduled.
   • Customers need to ensure that the same items which were ordered are being returned else it might lead to cancellation of the return request.
   • If the customer is not able to handover the return items even after two return pick-up attempts then it might lead to cancellation of the return request.

3. Refund:

• Once the return items have been picked-up then the refund for the items and shipping fee will be processed.

4. Exceptions to this Policy

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. Please be aware that we reserve the right to reject the following claims if it does not meet our policies around product validation and fraud prevention:

1. product undelivered;
2. product/accessories missing; and
3. wrong product/accessories delivered.

Returns, Cancellations & Refund Policy for Fashion and General Merchandise Customers – Flipkart Wholesale

Returns is a scheme provided by respective sellers under which the option of return & refund is offered to you by the sellers. All products listed under a particular category may not have the same returns policy.

1. Order Cancellations:

• Customers can cancel a complete order before it gets delivered for a Full Refund + Shipping fee refund. For non prepaid orders, no refund is applicable.
• If the order consists of multiple shipments, customers can cancel one or more shipments for a partial refund + attributed shipping fee refund. Cancelling all shipments in an order is the same as complete order cancellation as in the above bullet point in this section. For non prepaid orders, no refund is applicable.
• If the seller cancels complete or partial order, the customers will get full/partial refund + full/attributed shipping fee refund accordingly. For non prepaid orders, no refund applicable.
• In case the customer is unable/refuses to take full/partial delivery of the shipment after 3 delivery attempts, the order will be fully/partially cancelled. The customer will get full/partial refund + full/attributed shipping fee refund. For non prepaid orders, no refund applicable.

2. Returns

The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

b. Returns pick-up & processing:

• The customer can return the complete order for any of the reasons mentioned above and will receive full refund + full shipping fees refund.
• In case the order consists of multiple shipments, the customer can return one or more shipments (partial order) and receive partial refund + attributed shipping fee refund.
• The customer can also return a part of any shipment and will receive partial refund + attributed shipping fee refund.
• Returns related to the same shipment will have to be created simultaneously at the same time.
• While returning the product/s, customers need to ensure that the correct product/s are returned with all the brand tags in place.

3. Refund:

• Once the return items have been picked-up then the refund for the items and shipping fee will be processed.